FAQ

Questions asked by families and care partners.

These answers reflect the kind of information people usually need before scheduling transportation.

It is scheduled transportation for people who need help reaching healthcare-related destinations but are not in a medical emergency.
No. Ascension focuses on non-emergency transportation only. If there is a medical emergency, call 911.
Depending on service availability, you can schedule ambulatory rides, wheelchair transportation, dialysis trips, hospital discharges, therapy visits, and other non-emergency medical appointments.
Yes. Recurring trips are especially helpful for dialysis, rehabilitation, therapy, and repeating appointment schedules.
Advance scheduling is recommended whenever possible. Contact Ascension for availability if you need a sooner ride.
Yes. Family members, caregivers, authorized representatives, and facilities can all coordinate transportation.